1. Duration & Participation

The NG AIRTEL Ufitini Service is an AI-driven Fitness and Wellness SMS & Mobisite content service exclusively for AIRTEL Nigeria subscribers. The Service is a personalized health and wellness platform designed to support users on their fitness journeys through AI-powered coaching, tailored workout plans, healthy recipes, and motivational content. This service is provided courtesy of Rembrandt Global Services (henceforth referred to as the "ORGANIZER"). The Service commences from 2026.
The Service consists of an interactive Fitness and Wellness Portal (Mobisite/web application) accessible via smartphone and advanced feature phones. It provides subscribers with daily access to a rich library of fitness and wellness content, including:
AI-Powered Personalized Fitness & Diet Recommendations: The platform utilizes AI coaches to deliver tailored workout and nutrition plans, monitor user performance, provide actionable insights, and continuously adjust plans based on individual progress.
Comprehensive Video Content: Subscribers have access to engaging video content including yoga routines for mindfulness and strength, personalized workouts for various fitness levels, healthy recipe guides, and motivational content.
Upon successful subscription and charge, users will receive an SMS containing a link to the Ufitini portal along with their login credentials (Username and Password) provided by Upstream. Subscribers are sent a specific tokenized URL to their profile, enabling automatic login to the portal.

2. Means of Participation

AIRTEL subscribers can join the service by sending the keyword "OK UF" to the service short code 7002, after which a Double Opt-In (DOI) confirmation step will be initiated by AIRTEL via USSD or SMS. The subscriber must confirm their intent to proceed (Auto Renew or One-off) before being enrolled.
Users may also subscribe via the Web or Portal by visiting the Ufitini landing page at nat-ng-airtel-ufitini.rbr.gg and completing the web recruitment flow, which redirects to the AIRTEL SecureD subscription process.
Upon confirmation of subscription, the user will be enrolled in the service and will receive a Welcome/Legal message from AIRTEL, followed by a Welcome MT containing the tokenized portal URL served by the ORGANIZER.

3. Free Trial

In order to achieve the best possible user recruitment, new subscribers will be offered a free trial period of one (1) day upon their first subscription to the service.
Each user is entitled to only one (1) free trial period. If a user unsubscribes after the trial period and subsequently re-subscribes, no additional free trial period will be granted.

4. Eligibility

The SERVICE is open to residents of Nigeria who are active subscribers of AIRTEL Nigeria and are over 18 years of age.
Employees, representatives, and agents of the ORGANIZER, their respective parent and/or affiliated companies, and those domiciled with any of the foregoing are excluded from participation.
The person who owns the SIM card, or who has express authorization from the SIM card owner to use it, is considered the PARTICIPANT, regardless of the actual user of the handset.

5. Cost & Subscription

The Ufitini Service is charged at a daily subscription fee of N100 (inclusive of all applicable taxes) after the initial one (1) day free trial period.
In the event that a PARTICIPANT does not have sufficient airtime to be charged on a given day, the following fallback micro-tariff schedule will be applied at the discretion of the ORGANIZER:

Fallback Level	Charge Amount	Hours from Renewal
Fallback 1	N70	23 Hours
Fallback 2	N50	22 Hours
Fallback 3	N30	21 Hours
Fallback 4	N10	20 Hours

In the event that a PARTICIPANT is not successfully charged within the service renewal period, s/he will not be eligible to access the Ufitini portal content for that day.
PARTICIPANTS who are not successfully charged for a consecutive period of ninety (90) days will be automatically unsubscribed from the service by the system. This cancellation rule is handled by AIRTEL.
Upon each successful charge, the PARTICIPANT will receive one (1) SMS notification confirming the successful renewal of their service subscription.

6. Cancellation & Unsubscription

PARTICIPANTS may terminate their subscription at any time by sending the keyword "STOP OK UF" to the service short code 7002, free of charge.
Cancellation may also be initiated directly from within the Ufitini portal via the dedicated Call-to-Action (CTA) button. Users will be shown a static text page with instructions on how to cancel, after which the cancellation request will be processed by the ORGANIZER.
PARTICIPANTS’ subscriptions may also be cancelled at the sole discretion of the ORGANIZER where a clear expression of non-interest in the SERVICE is demonstrated by the PARTICIPANT via SMS communication (e.g., the PARTICIPANT sends a message stating they do not wish to participate).
Customer Care agents are empowered to process cancellations on behalf of subscribers via the CRM interface.

7. Portal Access & Eligibility

Access to the Ufitini portal and its content is governed by the subscriber’s active status and successful billing, as outlined below:

Subscriber Status	Portal Access
Active subscriber within the free trial period	Eligible for content
Active subscriber, successfully charged within the renewal period	Eligible for content
Cancelled but successfully charged within the renewal period	Eligible for content
Active subscriber, not in trial period and not successfully charged within the renewal period	Not eligible for content
Cancelled or never subscribed	Not eligible for content

Subscribers access the portal using Basic Authentication (username and password provided by Upstream) or via Soft Login using the tokenized URL delivered in the daily content MT, which enables automatic login without manual credential entry.

8. Additional Capabilities

All PARTICIPANTS can request help and general service information at any time by sending "INFO UF" or "HELP UF" to the service short code 7002. This service is provided at no cost to the user.
All PARTICIPANTS can retrieve their login credentials (username and password) for accessing the Ufitini portal by sending "PASSWORD UF" to the service short code 7002 at no cost.
The Ufitini Service Terms & Conditions are accessible online at: tcs-ng-airtel-ufitini.rbr.gg

9. Blacklisting

Users who have been blacklisted will not receive any Mobile Terminated (MT) messages from the service, either upon blacklisting or upon subsequent removal from the blacklist.
Blacklisted users cannot be contacted by the ORGANIZER. If a blacklisted user attempts to access or interact with the Ufitini service, they will receive an MT message informing them of their ineligibility for the service, served from the designated short code.

10. Abuse & Disqualification

PARTICIPANTS are prohibited from using automated systems, machines, bots, or software that simulate or automate interaction with the service. This includes, but is not limited to, the use of GSM modems connected to a computer or mobile phones attached to a computer for automated messaging.
The ORGANIZER reserves the right to disqualify and unsubscribe any PARTICIPANT reasonably suspected of breaching this obligation, without prior notice.

11. Organizer’s Responsibilities

The ORGANIZER’s responsibility is strictly limited to providing the Ufitini AI Fitness and Wellness service. The ORGANIZER shall not be held liable for any delay or inability to send, receive, or process SMS messages resulting from a technical fault, network outage, or any circumstance beyond its reasonable control.
The fitness and wellness content, AI recommendations, and dietary guidance provided through the Ufitini portal are intended for general informational purposes only. PARTICIPANTS are advised to consult a qualified medical or fitness professional before commencing any new exercise or dietary programme.
All SMS messages are considered received by the ORGANIZER when they are registered in the service’s IT system, and not at the time of transmission by the PARTICIPANT. All SMS messages are considered received by the PARTICIPANT at the time they are dispatched from the service’s IT system.
PARTICIPANTS acknowledge and accept that the system logs of the service’s IT infrastructure serve as conclusive evidence of the date, hour, minute, and second of transmission and receipt of each SMS message.

12. Personal Data Protection

In accordance with applicable laws and regulations of the Federal Republic of Nigeria, the ORGANIZER is committed to protecting the privacy and personal data of all PARTICIPANTS.
All personal data collected in connection with this service, including health-related inputs provided by users to the AI coaching platform, will be treated as strictly private and confidential. Such data will not be disclosed to third parties or other organizations except where required by applicable legislation or where expressly authorized by the PARTICIPANT.
All personal data will be stored on secure servers with access controlled on a need-to-know basis and protected by appropriate passwords and security measures.

13. Governing Law & Amendments

This SERVICE is organized under and governed by the laws and statutes of the Federal Republic of Nigeria.
These Terms & Conditions remain valid throughout the SERVICE PERIOD and may be amended, suspended, or terminated by the ORGANIZER at any time. PARTICIPANTS will be notified of any material changes in accordance with applicable regulations and operator guidelines.